Responsibilities:
Provide technical support to the sales team during pre-sales activities, including answering technical inquiries, preparing technical proposals, and assisting with product demonstrations.
Offer after-sales technical support to clients, including troubleshooting mechanical and operational issues via phone, email, or on-site visits when necessary.
Diagnose and resolve mechanical faults, identify necessary repairs or replacements, and provide solutions to ensure optimal machine performance.
Conduct training sessions for clients on the operation, maintenance, and basic troubleshooting of our filling machines.
Collaborate with suppliers and manufacturers to stay updated on product developments, technical advancements, and potential issues.
Assist with the installation and commissioning of filling machines at client sites, ensuring proper setup and functionality.
Provide feedback to the sales and management teams regarding product performance, customer feedback, and potential areas for improvement.
Maintain accurate records of technical support activities and service interventions.
Qualifications:
Bachelor's degree in Mechanical Engineering or a related engineering discipline.
Proven experience minimum 2 years in a technical support, service, or application engineering role, preferably within the packaging machinery, FMCG or Cosmetics machinery or related industrial equipment industry.
Strong understanding of mechanical principles, pneumatics, hydraulics, and electrical systems relevant to automated machinery.
Excellent troubleshooting and problem-solving skills with a hands-on approach.
Ability to read and interpret technical drawings, schematics, and manuals.
Strong communication (both written and verbal) and interpersonal skills, with the ability to explain technical concepts clearly to non-technical audiences.
Willingness to travel to client sites for technical support, installation, or training (as required).